Vellor Terms of Service

Last updated: June 26, 2026

These Terms of Service ("Terms") are a binding agreement between Ellis Tech LLC, a Maryland limited liability company ("Ellis Tech," "Vellor," "we," "us," or "our"), and the person or entity that registers for or uses Vellor ("you," "Customer," or "Subscriber"). By creating an account, clicking "I agree," or using Vellor, you accept these Terms. If you do not agree, do not use Vellor.

If you are using Vellor on behalf of a law firm or other organization, you represent that you are authorized to bind that organization to these Terms.

1. What Vellor is

Vellor is a software-as-a-service platform offering AI-assisted tools for estate-planning and other legal practices, including intake, document drafting preparation, client communication, and matter follow-through. Vellor is a tool for use by licensed attorneys and their authorized personnel. Vellor is not a law firm, does not provide legal advice, and your use of Vellor does not create an attorney-client relationship with Ellis Tech. Our AI and Professional Responsibility Disclaimer is incorporated into these Terms by reference.

2. Eligibility and accounts

  • You must be at least 18 years old and able to form a binding contract.
  • Vellor is intended for licensed attorneys and the personnel they authorize and supervise.
  • You are responsible for the accuracy of your registration information, for keeping your login credentials secure, and for all activity that occurs under your account.
  • Notify us promptly at support@ellisaitech.com of any unauthorized use of your account.

3. Subscriptions, free trial, billing, and renewal

  • Vellor is offered on a subscription basis. Plan features and prices are described at checkout.
  • Free trial. New subscribers may receive a 30-day free trial. Unless you cancel before the trial ends, your paid subscription begins automatically and the payment method on file will be charged the then-current fee for your selected plan.
  • Payment processor. Payments are processed by our third-party processor, Stripe. By providing a payment method, you authorize us, through Stripe, to charge all applicable fees, including recurring subscription fees, taxes, and charges resulting from plan changes. We do not store full payment card numbers.
  • Auto-renewal. Subscriptions renew automatically at the end of each billing cycle (monthly or annual, as selected) at the then-current rate until cancelled.
  • Price changes. We may change fees on at least 30 days' notice before the change applies to your next renewal.
  • Taxes. Fees are exclusive of taxes; you are responsible for any applicable sales, use, or similar taxes.
  • Cancellations and refunds are governed by our Refund and Cancellation Policy.

4. Acceptable use

You agree to use Vellor in compliance with all applicable laws and the rules of professional conduct that apply to you. You will not:

  • reverse engineer, decompile, or attempt to derive the source code of Vellor;
  • resell, sublicense, or provide access to Vellor to third parties except your own authorized personnel;
  • attempt to access another customer's data or any system you are not authorized to access;
  • upload unlawful, infringing, or malicious content, or use Vellor to violate any person's rights;
  • use Vellor to engage in the unauthorized practice of law or to deliver legal services other than through your own properly licensed practice; or
  • interfere with or disrupt the integrity or performance of the service.

5. Your data and confidentiality

  • Ownership. As between you and us, you own the data, documents, and information you submit to Vellor ("Customer Data").
  • License to operate. You grant us a limited license to host and process Customer Data solely to provide, maintain, secure, and support the service.
  • Confidentiality. We treat Customer Data as confidential and handle it as described in our Privacy Policy and Data Security and Confidentiality statement.
  • Model training. We do not sell Customer Data, and we do not use Customer Data to train our own or any third party's general-purpose AI models.
  • Your responsibility. You represent that you have the rights and any client authorizations necessary to submit Customer Data to Vellor consistent with your professional obligations, including your duty of confidentiality (for example, ABA Model Rule 1.6 and your state's equivalent).

6. Intellectual property

Vellor, including its software, content, design, and trademarks (including the VELLOR mark), is owned by Ellis Tech and its licensors. Except for the limited access rights granted here, no rights are transferred to you. Any feedback or suggestions you provide may be used by us without restriction or obligation.

7. Third-party services

Vellor relies on third-party providers, including Stripe (payment processing), Vercel (application hosting and infrastructure), Supabase (database and storage), Resend (transactional and account email), and Anthropic (AI processing). We currently use Anthropic as our AI provider and may add or change AI and other providers over time, and we will update these Terms at the appropriate time. Your use of features that depend on these providers may be subject to their terms, and we are not responsible for third-party services.

8. Disclaimers

VELLOR IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. AI-generated output may be inaccurate, incomplete, or out of date. You are solely responsible for reviewing, verifying, and applying independent professional judgment to all output before relying on it. See the AI and Professional Responsibility Disclaimer.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ELLIS TECH WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA. ELLIS TECH'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO VELLOR WILL NOT EXCEED THE AMOUNTS YOU PAID TO US FOR VELLOR IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

10. Indemnification

You will defend, indemnify, and hold harmless Ellis Tech from and against claims, damages, and expenses arising out of your Customer Data, your use of Vellor, or your violation of these Terms or of any applicable law or professional obligation.

11. Suspension and termination

  • You may cancel your subscription as described in the Refund and Cancellation Policy.
  • We may suspend or terminate your access for breach of these Terms, non-payment, or as required to comply with law.
  • On termination, your right to use Vellor ends. We will make your Customer Data available for export for 30 days after termination, after which we may delete it in accordance with our retention practices.

12. Changes to the service or these Terms

We may modify Vellor or these Terms from time to time. We will notify you of material changes by email or in-app notice. Your continued use of Vellor after the effective date of a change constitutes acceptance.

13. Governing law, arbitration, and class-action waiver

These Terms are governed by the laws of the State of Maryland, without regard to its conflict-of-laws rules.

Please read this section carefully. It requires most disputes to be resolved by binding individual arbitration, and it waives your right to a jury trial and to participate in a class action.

  • Binding arbitration. Except for the carve-outs below, any dispute, claim, or controversy arising out of or relating to these Terms or to Vellor will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules then in effect. The arbitration will take place in Anne Arundel County, Maryland, or by videoconference, and judgment on the award may be entered in any court of competent jurisdiction. The Federal Arbitration Act governs the interpretation and enforcement of this section.
  • Class-action waiver. Claims must be brought only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one party's claims or preside over any class or representative proceeding.
  • Carve-outs. Either party may (a) bring an individual claim in small-claims court if it qualifies, and (b) seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property or confidential information.
  • 30-day opt-out. You may opt out of this arbitration agreement by sending written notice to support@ellisaitech.com within 30 days of first accepting these Terms. If you opt out, disputes will be resolved exclusively in the state or federal courts located in Anne Arundel County, Maryland, and you and we consent to their jurisdiction and venue.
  • Severability. If the class-action waiver is held unenforceable as to a particular claim, that claim (and only that claim) will proceed in court, and the remainder of this section will stay in effect.

14. Miscellaneous

These Terms, together with the policies referenced here, are the entire agreement between you and us regarding Vellor. If any provision is held unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign to an affiliate or successor.

15. Contact

Ellis Tech LLC 1125 West St., Ste. 581, Annapolis, MD 21401 support@ellisaitech.com